Frequently Asked Questions
Who do I contact if I have an ordering enquiry?
Australia: firstname.lastname@example.org or 1800 222 287
New Zealand: NZorders@abacusdx.com or 0800 222 170
Who do I contact if I have a technical enquiry?
Australia: email@example.com pr 1800 222 287
New Zealand: techsupportNZ@abacusdx.com or 0800 222 170
Who do I contact if I have an accounts enquiry?
Phone: 1800 222 287 (Australia) / 0800 222 170 (New Zealand)
Who do I contact if I have a sales enquiry?
Please contact your Abacus dx Territory Manager. If you’re unsure of who your Territory Manager is, please do not hesitate to contact our Customer Care team with your enquiry and they will forward it on appropriately.
Australia: CustomerCare@abacusdx.com or 1800 222 287
New Zealand: CustomerCareNZ@abacusdx.com or 0800 222 170
Will the way in which my products are delivered change?
Your products will continue to be delivered as they are currently. Please use the details above for orders should you have any questions regarding deliveries.
Will my current pricing still be valid?
Yes all pricing from both Abacus ALS and Diagnostics Solutions will continue to be valid.
Will our current instrument and service contracts still be valid?
Yes all current instrument and service contracts for both Abacus ALS and Diagnostics Solutions will continue to be valid.
Can I place all products I purchase from Abacus dx on a single purchase order?
Yes! As of April 2, you can consolidate your ordering on to a single purchase order. This will mean you will only pay one packing, shipping & handling charge.
Our standard* packing, shipping & handling (PSH) charge is $58 (ex GST) in Australia and $40 (ex GST) in New Zealand. There are no additional charges for dry ice/dangerous goods.
*Capital equipment and instruments will incur a higher PSH charge