As an important customer of Abacus ALS, we are providing you with our service and supply policy. We hope that this information is of value to you and will assist in the development of a mutually beneficial relationship between our organisations.
Placing a purchase order on Abacus ALS indicates awareness and acceptance of these terms. Abacus ALS retains the right of refusal to trade with any organisation not willing to accept these terms.
PURCHASE ORDERS
- Purchase orders indicating a valid purchase order number may be placed by fax, phone, post or e-mail. On receipt of a purchase order Abacus ALS agrees to provide the product as specified within a reasonable time frame. Anticipated extended delays in supply will be notified to the customer in writing.
SUPPLY DETAILS
- Deliveries will be made by priority Overnight-Express courier service. Products will be transported with appropriate refrigeration as defined by the manufacturer. Courier services will not guarantee overnight delivery and goods will not be replaced due to late arrival unless the integrity of the product can be demonstrated to have been compromised during transport.
- Abacus ALS will replace any product that has performed below expected levels, as defined and agreed to by the manufacturer, supplier and customer in consultation.
- Goods are the responsibility of the customer once receipt is acknowledged. Any concern or issue regarding the product must be notified to Abacus ALS within 24 hours of receipt of goods.
- Each individual customer order number attracts a freight charge. Products shipped to complete orders previously part-supplied will be delivered free into store.
INVOICING & PAYMENTS
- Payment terms are ‘Net 30 days’ from date of invoice.
- Statements will be issued monthly.
- Any customer accounts with invoices outstanding greater than 90 days may be placed on credit hold. Abacus ALS will not supply goods until such time as the account is brought up to date.
- Payments can be made by cheque, credit card (Bankcard, Mastercard, Visa) or EFT to our account. Details available on request.
CREDITING & RETURNING GOODS
- Abacus ALS may refuse to accept returned goods where the customer has placed a written order or provided a purchase order number for goods and has not advised the supplier of cancellation of this order.
- Abacus ALS may refuse to accept returned goods where the customer has a standing order in place and goods have been provided in accordance with the terms of this agreement. Written advice through submission of a Modification to Standing Order* form is required from the customer in order to change or cancel a standing order.
- Abacus ALS may refuse to accept returned goods where the customer has not agreed to accept payment of the original freight and/or restocking fee as outlined in the Credit Authority form*.
- In all instances, goods returned must be in accordance with the requirements as detailed in the Credit Authority form*.
Abacus ALS thanks you for your ongoing business. We appreciate your assistance in helping us to provide you with the best possible service. Please do not hesitate to contact me personally to discuss these details or any comments that you may have regarding our service or products.
Best Regards
Bruce Evans
Managing Director
* Forms are available on request from Abacus ALS
ORG/SOP/009 Service Policy Revision 2 Last reviewed 29/08/07